We're Here to Help
Have a question about our products, your order, or anything else? Email us anytime — we reply within 24 hours.
Business Hours
Our customer care team is available during the following hours. For anything outside business hours, email us and we'll get back to you the next working day.
Frequently Asked Questions
How long does shipping take?+
Standard shipping takes 8–12 business days; Express takes 6–8 business days. Orders are dispatched within 24–48 hours.
What is your return policy?+
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our Returns page for details.
Do you ship internationally?+
Yes — we ship to the US and across Europe from our local warehouses.
How can I track my order?+
Once your order ships, we email you a tracking number and link. You can also see live status under My Account → Orders.
Are your products safe for all pets?+
Every product is sourced from trusted suppliers and checked for pet safety. Always follow the sizing and usage guidance on each product page.
More answers on our FAQ page.